Nearly 3k Essex residents left without internet after arson attack

An attack on a communications cabinet by arsonists in Essex has left nearly 3,000 residents without internet.

The company Openreach confirmed that its telecommunications cabinet near the Miami roundabout in Chelmsford was attacked in the early hours of yesterday morning (January 31).

The result of the attack left around 2,700 customers out of service.

While engineers are working hard to resolve the issues, they said it is a “complete fix” that may take several days.

They added that the attacks that took place yesterday were “deeply concerning”.

In a statement, a spokesperson for Openreach said: “Attacks on our equipment are deeply concerning, especially considering so many people are relying on broadband during lockdown to work, home school and stay connected with loved ones.

“Our Security team will work with the relevant authorities to ensure that this incident is fully investigated and those responsible are held to account.

“We know how frustrating this must be for anyone is affected. We’d ask that anyone experiencing any disruption with their phone or broadband service to report it to their service provider who will then inform us”.

The issues still appear to be affecting many residents in the area – at a time when so many rely on their internet for homeschooling, working from home and connection to others.

Essex Live